Question 1

What is CardsSell?

Accepted Answer

CardsSell is a U.S.-based service that buys unused gift card balances from customers and pays for them electronically. You tell us what card you have, we show you the payout amount up front, and the transaction only moves forward if you decide to continue.

Question 2

How does CardsSell work?

Accepted Answer

You submit your gift card details and see the payout offer before you commit. We verify the card, email you an authorization request with what we found, and redeem the card only after you approve. Once the transaction is complete, your payout is sent electronically.

Question 3

How do I sell my gift card?

Accepted Answer

Choose your gift card brand, enter the requested card information, review the payout offer on screen, and submit. From there we handle verification and send you an authorization request by email.

Question 4

Do I need to create an account?

Accepted Answer

You can view payout offers without an account. Creating an account makes it easier to follow your submission, keep your payout details on file, and see past transactions in one place.

Question 5

Is selling my gift card free?

Accepted Answer

Yes. CardsSell does not charge a separate service fee. The payout amount displayed before you submit is the amount used for your transaction. Your own payment provider may apply a receiving fee on its side.

Question 6

Why is my gift card verified?

Accepted Answer

Verification confirms the card is valid, that the balance matches what was entered, and that the submission is eligible. It protects you from a mistake in the details and protects CardsSell from fraudulent submissions. No card is redeemed before this step.

Question 7

How long does verification usually take?

Accepted Answer

Verification starts shortly after submission. Many reviews finish quickly, but timing depends on the brand, the accuracy of the information provided, and whether extra checks are needed, so we do not promise a fixed time frame.

Question 8

Can every gift card be accepted?

Accepted Answer

No. We only accept eligible brands, and each submission still has to pass verification. Submitting a card is not a guarantee that it will be accepted.

Question 9

Why was my gift card declined?

Accepted Answer

Common reasons include an incorrect card number or PIN, a balance that differs from the amount entered, a card that has already been used, a brand we do not currently buy, or a submission flagged by our fraud screening. If we decline a card, we tell you why in plain language.

Question 10

What happens if my gift card cannot be verified?

Accepted Answer

The card is not redeemed and the transaction stops there. We usually email you first to ask for corrected details or clear photos of the card so we can try again. If it still cannot be verified, the balance simply stays with you.

Question 11

Will my gift card be redeemed immediately?

Accepted Answer

No. Verification only reviews the card. Redemption happens later, and only after you have reviewed the authorization request and approved it.

Question 12

Why do I receive an authorization email?

Accepted Answer

The email shows you what verification found and the payout amount that applies, so you can confirm everything looks right before anything happens to your card. It is your final checkpoint in the process.

Question 13

Can CardsSell use my gift card without permission?

Accepted Answer

No. A verified gift card is never redeemed without the seller's explicit authorization. If we do not receive your approval, the card is not used.

Question 14

Can I choose not to continue after verification?

Accepted Answer

Yes. You can decline the authorization request or email support@cardssell.com before approving, and the transaction is closed without the card being redeemed.

Question 15

How is my payout calculated?

Accepted Answer

Payout amounts reflect the gift card brand, the verified balance, current demand, and the cost of processing the transaction. The amount is displayed before you submit so there are no surprises later.

Question 16

When do I receive payment?

Accepted Answer

Payout processing begins after the authorized transaction is completed. Delivery timing depends on the payment method you selected and the provider handling the transfer, so exact arrival times cannot be guaranteed.

Question 17

What payment methods are supported?

Accepted Answer

Payouts are sent electronically through the payment methods supported by CardsSell and shown to you during submission. The available options can change over time.

Question 18

Are cash payments available?

Accepted Answer

No. CardsSell only offers supported electronic payment methods.

Question 19

Are there hidden fees?

Accepted Answer

No. The payout amount shown before submission is the amount used for your transaction. Any fee charged by your own bank or payment app is outside our control.

Question 20

How do I request a refund?

Accepted Answer

Email support@cardssell.com with your name, the email address used for the submission, your transaction reference, and a short description of the issue. Please do not include full card numbers or PINs in an email.

Question 21

How are disputes handled?

Accepted Answer

A support team member reviews the transaction record, including the verification result, your authorization, and the payout attempt, and then explains the outcome to you directly. We aim to keep the process straightforward and documented.

Question 22

Will I always receive a refund?

Accepted Answer

Not automatically. Refund eligibility depends on the circumstances of the transaction and the outcome of our review. Requests are looked at individually, and we explain the reasoning behind the decision.

Question 23

How do I contact support regarding a dispute?

Accepted Answer

Write to support@cardssell.com and include the details above. You can also review our Refund & Dispute Policy for a full description of how these cases are handled.

Question 24

How is my information protected?

Accepted Answer

Information you provide is used to process your transaction, support you, and meet legal obligations. Access is limited to the people and systems that need it, and sensitive submission details are handled through secure channels.

Question 25

Why do you monitor transactions?

Accepted Answer

Monitoring helps us spot duplicate submissions, stolen cards, and other irregular activity. It is a core part of keeping the service safe for honest sellers.

Question 26

Will my information be sold?

Accepted Answer

No. CardsSell does not sell personal information.

Question 27

Can additional verification be requested?

Accepted Answer

Yes. Additional verification may be requested when necessary to help protect customers and reduce fraud. This can include proof of purchase or clear photos of a physical card.

Question 28

Where is CardsSell located?

Accepted Answer

CardsSell operates from 1201 N Orange St, Suite 7160, Wilmington, Delaware 19801, United States.

Question 29

How do I contact customer support?

Accepted Answer

Email support@cardssell.com. Include your name, the email address used for your submission, and a transaction reference if you have one so we can find your record quickly.

Question 30

Where can I read your policies?

Accepted Answer

Our Privacy Policy, Terms of Service, Seller Agreement, Payment & Payout Policy, Refund & Dispute Policy, Fraud Prevention and AML Policy, and Gift Card Acceptance Policy are all linked in the footer of every page.

Frequently Asked Questions

Getting Started

Gift Card Verification

Seller Authorization

Payments

Refunds & Disputes

Security & Privacy

General Questions

Still have a question?